1. How do I know my order is confirmed?
Once you place an order, you will receive a confirmation email from CaseXpress with your order number and estimated delivery details.
2. Can I modify my order after placing it?
- Yes, modifications are possible within 24 hours and before dispatch.
To request changes, email us at casexpress158@gmail.com. - To add items: If the order has already been dispatched, please place a new order.
- To remove or change items: Email us requesting cancellation or modification before dispatch.
3. How can I track my order?
Once your order is shipped, you will receive an email with the tracking number and courier details.
You can track your shipment using the AWB number on the courier’s official website.
For any help, email casexpress158@gmail.com.
4. Are there any shipping charges?
Shipping charges depend on your location and will be clearly displayed during checkout before payment.
5. Do you offer Cash on Delivery (COD)?
Yes, COD is available with an additional charge of ₹99.
For faster processing and best deals, we recommend prepaid online payment.
6. What are the ways to place an order?
Details required:
- Full Name
- Complete Shipping Address with PIN Code
- Product Name & Quantity
- Mobile Number
- Email Address
7. What is the delivery time?
We usually dispatch all orders within 2–4 business hours of confirmation.
Delivery typically takes 4–6 business days, depending on your location.
8. Can I use a different billing and shipping address?
Yes, you can enter a different shipping address during checkout.
9. How can I contact support?
📧 Email: casexpress158@gmail.com
(Email support available 24/7. Response time: within 12–24 hours)
10. Do you offer express delivery?
Express delivery options depend on your PIN code.
To request priority shipping, email us after placing your order.
11. Why is my delivery delayed?
Delays may occur due to weather, remote locations, or courier partner issues.
We track all shipments closely and will keep you updated via email.
12. What payment methods are accepted?
We offer secure online payment through:
- UPI
- Debit/Credit Cards
- Razorpay gateway
13. How do I cancel my order?
To cancel an order before dispatch, email “Cancel My Order” along with your order number to casexpress158@gmail.com.
14. Is CaseXpress a genuine brand?
Yes, CaseXpress is a trusted brand offering premium quality mobile cases with secure payments, safe delivery, and customer-first service.
15. Where can I see reviews?
You can check verified customer reviews on:
- Our website (Reviews section)
- Social media pages and Google (coming soon)
